![]() I would advise potential buyers to be very wary of this company. I feel this is an unacceptable approach to sales and customer service. They state on their website "We will aim to resolve your complaint as soon as possible however, where an immediate resolution cannot be reached, we will aim to resolve your complaint, within a period of two working days." I sent an email three days ago Wednesday 3rd and have had no response. I spent over 25 mins holding on the phone on Wednesday 3rd July to try and speak with a member of their team to discuss this issue and was unable to speak with anyone and I will have to waste further time returning the coin. I wouldn't deal with this type of company ever again and hope my story is fair warning for all others. The amount of time we expensed in resolving this issue is worth hundreds of dollars if not more, but finally, it may be over soon. Once I send proof, she says she will refund the amount? Proof being sent tomorrow. She agreed to cancel final bill we just paid, but she claims they never got the payment for. Now, I called back and got a supervisor at Bradford Exchange who seems to be more compassionate then previous people I dealt with. SO, since I was away, I instructed my sis to just pay it. And never a bad credit issue, near end of her life, this was unacceptable. Mom is 98 years old and with over 50 years with credit cards, her own business, etc. Fast forward about 3 months later, and we received a threatening letter stating we had 7 days to pay or we'd be reported, we'd have a bad credit rating listing which could take up to 7 years to clear up once settled. I said, well, to never expect a payment as Bradford made the error. ![]() They couldn't cancel anything as I would have to get it cleared up with Bradford Exchange. I went back to her condo and called again and got someone, who checked with Mom that it was OK to talk for her. They called me to say they called her for permission, but she claimed she didn't know what it was about and couldn't reply without me (98 years old and now afraid of phone scammers so doesn't entertain their questions). You had to leave messages for them to call back and when they did, they said I couldn't talk on my mom's behalf, SO, I went back to her apartment where now, no one answered. I called collection agent (Kingston Data And Credit) who were also of no assistance. They weren't going to do anymore except continue to demand payment. Return everything and he would send us a refund once they got everything back? I cant trust them and didn't want to pursue this further with them as they would just claim the same thing that they never got anything back. He placed me on hold and I thought that would work but he came back to me and said. Patriotic mint reviews full#I told him I would then take the option of returning ALL the coins and asking for the full refund as their advertisements claim you have 365 days to return everything for full refund. I told them they already got over $600 from my mom and asked them to credit the account and close the collection agent file. ![]() I explained how coins were actually returned and theoretically, I could have just claimed we never received the coins he was claiming he sent. ![]() After I explained the situation, the man confirmed they did receive previous payments, BUT never got the last 2 coins back and so money was due. When I called Bradford's listed number I was prompted to dial 2030 for which I would be charged a$5.00 fee? After a phone number search, and a few attempts, leaving call back numbers, and waiting on hold multiple times for up to 1 hour, a man finally answered. ![]()
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